Q Stay and Lounge
Information regarding the collection and handling of personal information

Privacy Policy

We at LS Corp. recognize the importance of any information that can be used to identify an individual (“personal information”) and have established guidelines by which to handle such information with security and discretion. This page details our basic policies regarding the handling of guests’ personal information. Please read and consider carefully.

Collection of personal information

As certain personal information is necessary for business, we will collect this information using the methods below, where appropriate:

  1. Directly from the individual: over the phone, verbally, written (including electronic records), business cards, internet, etc.
  2. With lawful consent from the individual: applications, referrals, travel agencies, or other third-party partners
  3. From public information: newspapers, internet sources, phone directories, registries, etc.

Purposes for using personal information

We may use a guest’s personal information in the following cases:

  1. When providing services related to LS Corp.’s management operations, such as guest accommodations, food and beverages, events, etc.
  2. Presenting information about LS Corp.’s facilities and services
  3. Conducting guest surveys or questionnaires in order to improve LS Corp.’s service
  4. Providing information and services as part of our membership system
  5. When dealing with other matters incidental or related to business, within the purposes for use clarified when obtaining personal information

Sharing personal information

In order to provide high-quality service to our customers, we may share personal information in certain cases, under strict management and using appropriate security measures.

  1. Who may share personal information: accounting and management staff at Q Stay and Lounge
  2. Purposes for sharing:
    1. a. Providing facilities and services at Q Stay and Lounge, such as accommodation, food and beverage, events, etc.
    2. Providing information about the facilities and products available at Q Stay and Lounge
    3. Conducting guest surveys and questionnaires in effort to improve service at Q Stay and Lounge
    4. Providing information and services as part of our membership system at Q Stay and Lounge
    5. When dealing with other matters incidental or related to business, within the purposes for use clarified when obtaining personal information
  3. Items of personal information to be shared: customer’s name, membership number, telephone/fax number, nationality, passport number, address, e-mail address (including other social media IDs, etc.), age, gender, birthday, anniversary, workplace information, requests, usage history
  4. Parties responsible for management of shared personal information: LS Corp.

Provision of personal information to third parties

Except in the following cases, LS Corp. will not disclose or provide personal information to third parties:

  1. With consent from the individual
  2. By legal demand
  3. When specific rights or interests, such as human life, body, or property, may be infringed, and where it is necessary to provide personal information for protection, and when it is difficult to obtain such information from the individual
  4. In cases when it is necessary for a national organization to obtain the cooperation of a private company (the management and accounting staff of Q Stay and Lounge), and where obtaining the consent of the individual concerned may interfere with the administration of this work

Inquiries regarding personal information: LS Corp., Personal Information Inquiries Address: Taihei Bldg. 7F, 1-18-2 Ginza, Chuo-ku, Tokyo-to 104-0061, Japan

For inquiries, please send a written letter to the address above. We will reply in writing at a later date. (A separate fee may be charged for this procedure.) Please be aware that depending on the content of your inquiry, you may be asked to visit the company to verify your identity.

Personal information management system

We will work to protect your personal information in the following ways:

Personal information preservation

We have established a committee that promotes information management to protect personal information from unauthorized access.

  • To ensure the security of personal information, unauthorized access to the system, or loss, destruction, falsification, or disclosure of personal information
  • The database where personal information is stored in a system protected by a security mechanism (firewall) that prevents external access.
  • Transmission and reception of personal information via the internet on our website uses SSL (Secure Sockets Layer) encrypted communication. If your browser does not support SSL, you may not be able to access the SSL secure page or enter information.
  • We may use cookies on our website for the purpose of improving customer convenience. Cookie function can be disabled by changing your browser settings, however, as a result, some services may no longer be available.
  • We may use log access information for the purpose of statistical analysis, such as surveying website usage statistics, however, this does not include information that can identify individuals.

Internal systems

In order to protect our customer’s personal information, we will carry out necessary safety measures and ensure proper supervision of outsourced contractors.

Personal information at link destinations

Our website links to third-party websites (including other companies and organizations) in order to provide customers with useful information and services. LS Corp. assumes no responsibility for the collection and handling of personal information performed by linked websites.


  • If changes to the contents of our Privacy Policy become necessary, we will announce these changes on our website. Please be aware that we are not liable for any issues that result from failure to check this information.
  • To ensure smooth service, please contact the appropriate hotel if you wish to make changes to or delete your registered information.

Information Management Officer
LS Corp.
Leo Liang, CEO